Location: URL: http://www.cv-library.co.uk/cgi-bin/refer.cgi?id=100441&url=/cgi-bin/apply.cgi?jobref=109161337Description: Client Project Manager
Location: Berkhamsted HP4. This will be the job holder’s primary location; however, some travelling and work at client sites may be required.
Hours: 9am to 5.30pm, Monday to Friday (7.5 working hours per day; 1 hour unpaid for lunch), 37.5 hours per week
Salary: From £24k dependant on experience and skills
Purpose of role: To proactively co-ordinate and manage administration necessary to support a quality, highly client-focused consultancy business
Key Accountabilities:
Management of Client Projects (80%)
ï® Effectively deal with client communications in a highly responsive and proactive manner to strengthen the clients’ image of, and relationship with, the business
ï® Take responsibility for acting as a central hub and co-ordination point for allocated client projects
ï® Co-ordination of client projects such as training events, coaching sessions, relationship meetings
Manage Purchase Order requests to clients
Produce high quality client materials for courses (e.g. training manuals, powerpoint presentations, handouts)
Book freelance consultants to work on client projects
Produce ‘checklists’ to summarise every client programme, to enable effective delegation of items such as laminating, photocopying to Office Assistant
Working with Office Assistant to record and collate all expenses relating to each Client Programme (e.g. equipment charges, mileage etc)
Maintaining an excel spreadsheet to record all costs of each client programme (e.g. consultancy fees, books, travel)
Liaising with book keeper to ensure accurate client invoice is sent out within 48 hours of each programme
ï® Handling of day-to-day communication with clients, internal team, associates and suppliers promptly and efficiently
Record maintenance (10%)
ï® Creating and maintaining up-to-date client records (e.g. updating database)
ï® Maintaining business-wide spreadsheet to record every client project (to include programme dates, course names, consultant team, chargeable costs to the client, fees payable to consultants, expenses etc)
ï® Creating and maintaining Client Relationship Maps, charting key people and who is in contact with them
Ad Hoc (10%)
ï® Occasional ‘administration’ such as photocopying, laminating to ensure client programmes are delivered on time
ï® Ad hoc support to company directors
Personal Qualities:
ï® A strong work ethic, taking a personal pride in working standards and delivery of results
ï® High levels of stress tolerance with a flexible approach and ability to multi-task to effectively manage conflicting priorities
ï® Creative approach to breaking down obstacles to ensure ‘world class’ levels of customer service
ï® General commercial awareness and comfortable making sound decisions at pace
ï® Driving force who is happy taking responsibility and ownership to ensure results are delivered
ï® High attention to detail with a passion for quality and continuous improvement
ï® Happy to challenge at all levels, including senior figures, to ensure that the best end result is achieved
ï® Proactive self-starter, happy to use own initiative and make things happen
ï® Comfortable working independently as well as operating as part of a close team
Knowledge, Skills & Experience:
Essential
ï® Minimum three years project management experience in a highly customer-centred business environment
ï® High quality communicative skills (face-to-face, verbal and written)
ï® Highly proficient user of MS Office suite including
Word, PowerPoint, Outlook and Email, supported by a general IT competence (note: we work on the Mac platform – software is Microsoft 2008 for Mac).
ï® Accurate and fast keyboard skills
ï® Sound numerical and grammatical abilities
ï® Comfortable being part of a small organisational set-up, working on own initiative with a ‘hands on’ approach to tasks
ï® Educated to ‘A’ level standard or equivalent
Desirable
ï® Full driving licence with willingness/ability to travel on occasion as required
ï® Experience working with ‘virtual’ teams
ï® Familiarity with a contact database package such as Access
Fit with Company Values:
Refreshingly Direct
A preference for being honest with others in saying what has to be said, clearly and constructively. Being prepared to usefully challenge, even at the expense of being unpopular or being a lone voice in doing so. Cutting through the noise to make searching, concise insights. An instinct to do the above in a way which ‘refreshes’ the other party. Being direct in a way which gets to the nub of the issue, and not necessarily in a ‘tell’ manner
Impact and Presence
Creates an infectious ‘can-do’ atmosphere by using voice, non-verbal communication and language to build energy and a ‘buzz’ in the room. Varies tempo, volume, tone and energy to match mood with content. Demonstrates credibility and authority by a confident delivery of content
Intuitive Rapport
Builds valuable, impactful and engaging relationships with others in an authentic manner. Demonstrates insight, challenge and sensitivity whilst motivating others to pursue their personal development agenda
Commercial Agility
Identifies and links behaviour to the relevant commercial landscape. Demonstrates a sound understanding of the business environment and uses commercial language. Seeks opportunities to develop Potential Squared business and secures positive commitments from clients and potential clients
Restlessly Dissatisfied
Never content with the current state – driving for quality, next strategic move. Curious nature.
Constantly seeking the next challenge. Desire to stretch personal capability and boundaries. Seeks feedback and makes continuous improvement. Environmental awareness
Salary:£24000/annum £24,000
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