URL: http://www.cv-library.co.uk/cgi-bin/refer.cgi?id=100441&url=/cgi-bin/apply.cgi?jobref=109165759
Description:
Customer Service Representative
Location: Yorkshire Drive, Bradford
Salary: Up to 17,000 dependent on experience
Hours of work: Full time up to 35 hours in total.
Full time hours will include up to 31 hours working between 8.00am – 8.00pm Monday to Friday and 4 hours Saturday 9am to 1pm
Please note all succesful candidates must work 9am-1pm every Saturday
Closing Date: 03 June 2011
Purpose of Role
Our vision at YBS is to be the best organisation that our customers do business with and we strive to achieve this by delivering financial security and long-term value to our members along with excellent service.
Our Customer Service department is at the forefront of achieving our vision. We deal with incoming calls from our members and third parties regarding queries and questions about their accounts. We recognise each call as unique, understanding the complex queries and acting upon any opportunity to promote the Society’s products and in turn aid the retention of members to the Society. Each member of our team appreciates the integral role they play in delivering the best possible service we can, to every customer.
Our core values of fun, fairness, passion and people working together are at the heart of the department. These values enable us to develop and achieve individual, team and business goals, whilst working in a focused but fun environment.
If you want to be the best Customer Service Representative our customers do business with, enjoy working within a large team, which is motivated by change, can build rapport and empathy with our customers whilst remaining highly motivated and are enthusiastic about working within an environment of service excellence, we want to speak to you.
If you:
Have a strong financial services background (essential)
Have excellent customer relationship skills with a bright and helpful telephone manner
Have extensive experience of dealing with mortgage and savings enquiries
Have excellent communication skills
Have excellent literacy, numeracy and computer skills
Are professional and aware of your commitment to service and the delivery of our core values
Enjoy working within a large team and are motivated by change
Are able to demonstrate the ability to build rapport and empathy with the customer
We offer:
24 days holiday plus bank holidays (pro rata for part time)
Pension Scheme
On site restaurant
Bonus scheme
On site gym
Staff investment and mortgage products
Yorkshire Building Society is an equal opportunities employer
Salary:£11000 – 17000/annum Dependant on Experience
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