URL: http://www.cv-library.co.uk/cgi-bin/refer.cgi?id=100441&url=/cgi-bin/apply.cgi?jobref=109165711
Description:
Provisioning Coordinator : ORPINGTON, Kent – 25K
To maximise customer revenue and satisfaction by ensuring orders are implemented within agreed timescales and following agreed communication processes
To continuously improve the experience for our client`s customers across provisioning and general customer service.
To provision all telephony services across fixed line, non geographic, broadband and telephony systems for new and existing customers and for third party dealers.
To ensure that all orders are processed within agreed timescales.
To ensure that customers are continually informed of order status and that customers are managed in a proactive manner.
To ensure that all rejected orders are re-input in a timely fashion and that rejection issues are resolved with the customer.
To ensure that both customer and internal queries are responded to in a timely fashion.
To assist customers with their requirements, through to order completion whilst offering general advice and assistance.
To carry out agreed checks throughout the provisioning process to ensure orders are completed to the required standard.
We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Salary:£22000 – 25000/annum
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