URL: http://www.cv-library.co.uk/cgi-bin/refer.cgi?id=100441&url=/cgi-bin/apply.cgi?jobref=109163843
Description:
Customer Service Representative E-Business
Salary: Up to 21,000 plus good pens/bens
Location: Watford, Hertfordshire
Purpose: The purpose of this role is to process and complete all electronic orders received daily via GHX, FOA, EMAIL and Right Fax.
Responsibilities
Processing of all Electronic Orders – GHX, FOA, EMAIL and Right Fax
o Accountable for maintaining and mapping new customers on GHX and FOA
o Accountable for processing all electronic orders received daily
Electronic Invoicing
o To create and maintain the mapping of new accounts on E Invoicing using OB10 and SAP
o Check error alerts sent via email and resolve any issues which have prevented the invoice being processed in OB10
Accountabilities
Order Processing To process all orders received through GHX, FOA, EMAIL and Right Fax daily ensuring they are correctly and accurately processed
Data Analysis Indentify any issues with Trusts to improve the processing of the orders. The aim is to get all orders onto SAP without having to make any alterations
GHX Maintain product exclusion lists
Reporting Ensure all reports for the EBIZZ team are checked and outstanding issues are resolved within 48 hours
Delivery Team Ensure communication and handover is maintained at all times when orders are out of scope for processing within the Ebizz team including adding notes on SAP
Electronic Invoicing To check and monitor on a daily basis
Invoice Distribution/Post On a daily basis collect the invoices from the printer, ensure invoices are franked and posted within 48 hours
o Check the post and faxes on a regular basis and ensure that any orders that are received are scanned and processed
Collections/Disputed Invoices Accountable for correcting errors with Ebizz orders within 3 days of receipt
Job Qualifications and Requirements
Knowledge/Education
Required Preferred
Good standard of education SAP experience
Microsoft Office Applications Word, Excel etc
Job Experience
Required Preferred
Minimum 1 year customer service experience Touch Typing Speed 60+ WPM
Accuracy in data entry
Data Entry Experience
Skills/Competencies
Required
Demonstrated ability to manage complex simultaneous multiple tasks
Good organisational skills with the ability to prioritise in a busy environment
Demonstrated attention to detail
Strong Interpersonal skills
Ability to communicate effectively using both written and verbal communications with diverse groups at all levels
Ability to deal with Stakeholders and Business Partners at all levels
Excellent learning agility
Team orientated, yet able to work with limited supervision
Get it right 1st time on time attitude
Positive and professional manner
Ability to achieve on-going results and process improvements through analysis
Salary:£18000 – 21000/annum Up to 21,000
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