[Contract] Customer Services Executive at

Location:
URL: http://www.cv-library.co.uk/cgi-bin/refer.cgi?id=100441&url=/cgi-bin/apply.cgi?jobref=109165760

Description:

br>

Our Blue chip international client based in Slough are looking for a Customer Service professional to join their busy team.



As the first point of contact on a day-to-day basis, the role involves ensuring that all customer requirements are met and exceeded, and excellent service is achieved on an ongoing basis.



ACCOUNTABILITIES PERFORMANCE INDICATORS





To ensure the highest level of customer service in relation to:

Quotations being provided to customers

Quotations being accurate

Advice given to customers

Enquiries being processed

Orders being processed

Daily management of status reports

Responding to customer queries

Managing query logs

Building relationships and developing the trust of the client .

Improving personal development, skills and knowledge by developing an understanding of your client base

Contributing to the team and overall Customer Service department by:

Contributing to team and department meetings

Buying into’ and contributing to any department change projects

Assisting in the training of any new team members Familiarising and training on other accounts and departments

All objectives successfully completed

Feedback from clients and managers

Commitment to Company values





KNOWLEDGE, SKILLS & EXPERIENCE KEY COMPETENCIES

Demonstrates integrity and honesty in all business activities

Able to demonstrate a flexible approach when responding to the needs of the client

Able to demonstrate a client focused approach in all work activities

Able to take initiative and be proactive with all work activities

Experience of working as part of a team

Excellent communication skills in both verbal and written activities

Able to demonstrate strong organisation skills

Demonstrates a professional approach in all work activities and client dealings

Demonstrates an ability to take initiative and make decisions as required

Experience of working in a challenging and fast paced working environment

Excellent skills in Word, Excel and PowerPoint; Consistency

Ownership

Demonstrating Expertise

Internal Co-operation

Initiative

Planning and Organising

CommunicationParkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer

Salary:£19250/annum

Apply to this job

BlogThis!