URL: http://www.cv-library.co.uk/cgi-bin/refer.cgi?id=100441&url=/cgi-bin/apply.cgi?jobref=109165712
Description:
Contact Centre Trainer 35000
Fixed Term Contract 12 month Contract
Corby
Unique opportunity for a Contact Centre Trainer with previous experience of assessing, designing and delivering training. The ideal candidate will have worked within a Contact/Call Centre environment and will be able to understand the needs of the business and how to boost sales by translating this to meet the strategic goals. Previous experience of working within a Customer Service environment is very desirable.
As a Contact Centre Trainer, you will be working cross functionally with all departments from HR to Operations Managers and alongside the Team Leaders to develop solutions, design training schemes and deliver and evaluate them to ensure best standards are set.
The Job
To plan, design and deliver training and development programmes. Create a Train the Trainer programme for the Contact Centre Team Leaders and lead, coach and motivate the Contact Centre Team Leaders to inspire them to meet the high quality standards.
You will use your previous experience to design, deliver and evaluate a broad range of talent and development schemes which are linked closely to the business objectives.
There will be a need to continuously review all training material, making sure the content is current, relevant and meeting the business objectives. You will be used to keeping training records and updating on a regular basis.
It will be your responsibility to assess and implement industry best practice training techniques, processes and technology to cover each area of the training cycle.
The Skills
A training qualification is preferred but current experience within in Contact Centre/Customer Service training is very important to this role.
Training experience is essential; you must have experience in assessing, designing and delivering training, preferably Contact Centre.
You will have been in a role which involves coaching, development and leadership skills.
The ability to be creative, delegate, have good presentation skills is a must.
Proven strong communications and influencing skills be confident in working with all levels of management and have the ability to make people buy-in and gain their commitment
Salary:£30000 – 35000/annum 35000 plus excellent benefits
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