URL: http://www.cv-library.co.uk/cgi-bin/refer.cgi?id=100441&url=/cgi-bin/apply.cgi?jobref=109161081
Description:
Dutch Reservations Agent Manchester
Job Summary/Purpose
As one of our valued Dutch speaking Customer Service Executives you will be part of an industry leading Customer Service team, taking ownership of enquiries, building relationships and understanding our clients customers to deliver outstanding customer service according to their needs.
Job Outline & Challenges:
Receive and effectively resolve inbound customer enquiries first time in line with customer needs
Build and maintain effective relationships with customers to increase customer satisfaction and improve advocacy
Take ownership for resolving customer queries, providing the customer with feedback
Develop and manage a network of internal relationships to facilitate the delivery of a seamless customer experience
Use your knowledge to identify and promote additional appropriate products and services to grow the value of the customer base
Prioritise activities and manage your own time to ensure customer needs are met and additional value is delivered for the business
Operate and maintain customer related information systems to the required standards to process work, maintain accurate records and access information
Person Specification
We anticipate you will offer the following skills and attributes
Experience of delivering exceptional customer service/sales
Excellent at managing your own time
Self motivated, self starter
Enthusiastic
Thrives on working within a busy team environment
Results driven
Able to work without direct supervision
Great communication skills
Ability to work a rotating shift pattern every 4 weeks office hours 8.00am 10.00pm
Salary: Basic 12,500 + OTE 35,000 ++
Please forward your CV in Word format to jayne(at)aspexrecruitment(dot)co(dot)uk
Thank you
Aspex Recruitment
Dutch speaker
Dutch speaking
Dutch speaking jobs Manchester
Salary:£12500 – 25000/annum Basic + OTE 25,000
Apply to this job
No comments:
Post a Comment