[Permanent] Customer Services Coordinator at

Location:
URL: http://www.cv-library.co.uk/cgi-bin/refer.cgi?id=100441&url=/cgi-bin/apply.cgi?jobref=109165385

Description:

Job Title Customer Services Co-ordinator

Accountability Team Leader Social and Commercial

Location Head Office

Hours of work 08.30 17.30 Monday to Friday

Rate of pay 16,500 per annum

JOB PURPOSE

Reporting to the team leader, the post holder will assist to continue in maintaining excellent service for our clients and their properties. Coordinating work from customers and issuing out work teams as well as working on small projects.

KEY DUTIES and RESPONSIBILITIES

1. Providing a high standard of service both internally and externally.

2. To answer all incoming calls in a professional manner and in line with the teams service level agreements.

3. Liaising with customers/operatives by phone/fax and email.

4. Collate and record accurate information regarding operational work.

5. To communicate effectively both verbally and in writing at all levels across the business both externally and internally to customer and staff.

6. Maintaining client portal ensuring the latest information is displayed.

7. Dealing with urgent customer queries effectively.

8. Controlling outstanding jobs & prioritising.

9. Maintaining own filing & admin duties.

10. Ad hoc work for managers and directors.

GENERAL

1. To comply with health & safety requirements of the company.

2. To take responsibility for your own health & safety as necessary.

3. To comply with the companys disciplinary and grievance procedure as required.

4. To comply with the companys policies and procedures at all times.

5. To uphold the companys equal opportunities policy and ensure that any discriminatory practise within the workplace is appropriately challenged.

6. To adhere to all aspects of confidentiality and Data Protection in order to comply with the law. To observe all policies and guidelines.

Person Specification

Experience/Skills Essential Desirable

Excellent organisational skills with the ability to prioritise daily tasks and good multi tasking skills.

X

Excellent communication skills are essential both orally and written. Able to communicate at all levels both face to face and over the telephone and the ability to send documentation via e-mail and fax.
X

Excellent knowledge of Excel, Word, Outlook and Microsoft packages. X

Strong interpersonal skills and the ability to manage a fluctuating workload. X

Good problem solving skills and able to use your own initiative.
X

Able to work under pressure and to tight deadlines.
X

Ability to present self in a professional manner when dealing with the customers and clients of the business.

Excellent customer service skills, preferably in a call centre environment.
X

Ability to comply with Health and Safety legislation and the companys practices and procedures including all aspects of the companys Code of Conduct
X

Personal Attributes

Resilient under pressure X

Strong service ethos X

Flexible attitude to work X

Attention to detail X

Diligence X

Salary:£16500/annum 16,500

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